FAQ - Frequently Asked Questions
📦 When will I receive my order?
The average delivery time is 7-15 working days . We use tracked shipping suppliers and update the order status via email.
🚚 Can I track my package?
Yes! You will receive an email with your tracking code as soon as your order is shipped.
🎁 What happens if my product arrives damaged?
We invite you to contact us within 48 hours with photos of the damaged product: we will immediately send a new product or issue a refund.
🐱 Are the products suitable for all cats?
We select versatile products tested by real cats! Always check the descriptions to choose the most suitable accessory for your cat.
💳 What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay and PayPal.
📩 Can I change or cancel an order?
Yes, but only within the first 12 hours of purchase. Write to us as soon as possible at:
📧 meowmodz.official@gmail.com
🔄 Returns & Shipping Page
Page Title : Resi e Spedizioni
📦 Shipping
All orders are processed within 2-4 days.
Average delivery times are 7-15 working days .
You will receive an email with tracking as soon as the package is shipped.
We ship free of charge for orders over €49 .
🔄 Returns
We accept return requests within 14 days of receiving the product, as long as the product is intact and unused.
To initiate a return or refund request, write to us at:
📧 info@MeowModz.com
Return shipping costs are the responsibility of the customer, except in the case of damaged product or our error.
📮 Return address
It will be provided via email once the request is approved.
❗Note
As this is a dropshipping store, products may arrive in separate packages.